Please ensure your address is complete, including apartment or house number
If your order shipped, additional fees may apply for updates or corrections with the carrier
PUMP! is not responsible for an incorrect address
No P.O. Boxes allowed, carriers no longer deliver to them
If VAT or duties aren’t applied at checkout, local authorities may request payment upon arrival
Additional shipping costs may apply if your area is classified as remote. We will contact you if this occurs
For customers in the E.U., the UK, and Chile: If DHL contacts you for duty payment, DO NOT make any payment and contact us immediately at service@wearpump.com. We will get in touch with them to avoid additional fees.
In accordance with Brazilian regulations, a CPF or ID is required for all imports into Brazil.
Information
As per new Mexican regulations, a Tax ID or personal ID (CURP) is mandatory for all imports into Mexico.
Information
Due to Customs policies, all shipments to Germany require a valid German ID. Please provide your 11-digit Tax Identification Number (TIN) to create the shipping label and process your order.
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The TIN can be found in:
A letter from the Federal Central Tax Office
Your income tax assessment
Your wage tax statement
Do not confuse it with the 9-digit Tax Number (Steuernummer).
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