• Please ensure your address is complete, including apartment or house number
  • If your order shipped, additional fees may apply for updates or corrections with the carrier
  • PUMP! is not responsible for an incorrect address
  • No P.O. Boxes allowed, carriers no longer deliver to them
  • If VAT or duties aren’t applied at checkout, local authorities may request payment upon arrival
  • Additional shipping costs may apply if your area is classified as remote. We will contact you if this occurs
For customers in the E.U., the UK, and Chile: If DHL contacts you for duty payment, DO NOT make any payment and contact us immediately at service@wearpump.com. We will get in touch with them to avoid additional fees.
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In accordance with Brazilian regulations, a CPF or ID is required for all imports into Brazil.

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As per new Mexican regulations, a Tax ID or personal ID (CURP) is mandatory for all imports into Mexico.

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Due to Customs policies, all shipments to Germany require a valid German ID. Please provide your 11-digit Tax Identification Number (TIN) to create the shipping label and process your order.
 
The TIN can be found in:
  • A letter from the Federal Central Tax Office
  • Your income tax assessment
  • Your wage tax statement
Do not confuse it with the 9-digit Tax Number (Steuernummer).

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