• Please ensure your address is complete, including apartment or house number
  • If your order shipped, additional fees may apply for updates or corrections with the carrier
  • PUMP! is not responsible for an incorrect address
  • No P.O. Boxes allowed, carriers no longer deliver to them
  • If VAT or duties aren’t applied at checkout, local authorities may request payment upon arrival
  • Additional shipping costs may apply if your area is classified as remote. We will contact you if this occurs
For customers in the E.U., the UK, and Chile: If DHL contacts you for duty payment, DO NOT make any payment and contact us immediately at service@wearpump.com. We will get in touch with them to avoid additional fees.
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Why Buy PUMP! Originals?

Opting for our products means embracing quality and responsibility. We source premium materials to ensure each item stands the test of time.
Our commitment extends to fair working conditions and continuously improving our environmental practices. By choosing us, you’re supporting a brand that values both exceptional craftsmanship and a positive impact on the world.

We want to inform you that unauthorized stores, particularly online, may carry copies and fake versions of our products.
Even if these items appear on reputable and trustworthy websites, we assure you they are counterfeit. Online platforms such as eBay, Alibaba, AliExpress, Wish, Mercado Libre, Temu, and others DO NOT sell our authentic products.
While these websites may seem reliable, any items labeled as PUMP! on these platforms are, in fact, fake.
Please note that, despite these copies bearing our name, we will not be held responsible for any damage or harm resulting from the purchase of such products.
We urge you to consider the impact of buying illegal copies. Ultimately, the choice is yours.

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In accordance with Brazilian regulations, a CPF or ID is required for all imports into Brazil.

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As per new regulations a RFC or CURP is mandatory for all imports into Mexico.

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Due to Customs policies, all shipments to Germany require a valid German ID. Please provide your 11-digit Tax Identification Number (TIN) to create the shipping label and process your order.
 
The TIN can be found in:
  • A letter from the Federal Central Tax Office
  • Your income tax assessment
  • Your wage tax statement
Do not confuse it with the 9-digit Tax Number (Steuernummer).

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